Soft Skills
Customer Service
For the past 5 years, I have worked in various retail jobs that require customer service. I was also in customer service while working at The Pension Specialists, Ltd.
Client Communication
Through my job at The Pension Specialists Ltd., I communicated daily with clients and communicated with around 1,500 clients. This consisted of phone calls, emails, and follow-ups.
Organization
While working at The Pension Specialists Ltd., I had the chance to organize all their physical files, which consisted of up to 1,500 plans. I also manage and track online orders through Vinik Sports Group, which can be in the hundreds.
Time Management
With sale deadlines at Vinik Sports Group and project deadlines at The Pension Specialists, Ltd., I have been able to manage my time appropriately.
Technical Support
At The Pension Specialists, Ltd., I assisted clients in technical support for a website called FtWilliams to sign off documents to authorize new effects taking place in their plan.
Written Skills
Through consistently writing emails to clients and through class work, my writing and grammar skills are conceptually understandable and grammatically correct.